By requesting any of our services, the client declares to have read and accepted the following conditions:

1. Item Condition

The client acknowledges that the item may show wear, fragility, or prior deterioration due to use, age, or storage. Back In Town is not responsible for detachments, fractures, discoloration, or damages resulting from the item's original condition during the cleaning or restoration process.

2. Results

The services performed are artisanal and aesthetic processes; results may vary depending on the condition and materials of the item. Total elimination of stains, odors, yellowing, or permanent damage is not guaranteed.

3. Delivery

The estimated delivery date may be modified due to causes related to the restoration process or situations beyond Back In Town's control. After 30 calendar days from the delivery date, Back In Town is not responsible for unclaimed items.

4. Payments

All work requires an advance payment and is non-refundable once the service has started. No item will be delivered with a pending balance.

5. Service Considerations

Back In Town is not responsible for the authenticity, commercial value, or resale value of the received items. Some materials may show slight variations in tone or texture after treatment. Restoration services aim to improve the appearance and functionality of the item, without representing a brand new factory condition. Back In Town is not responsible for personal items forgotten inside the received items.

8. Photographs

Back In Town may use photographs of the item for portfolio, documentation, and advertising purposes, ensuring at all times not to disclose the client's personal data.

“Every item we receive is treated as a unique piece. Thank you for trusting its story to Back In Town”